Supporting SAP and Social Media

So – My company is immplementating SAP. I feel like I should be a cheerleader – like this dude above here. Anyways – I have been tasked to research, build a strategy and implement  and put into play how social media tools can be used to support this beast. I know I have big ideas that  I have been thinking about and dreaming of  could be really put to the test. I have been talking to a bunch of groups of people inside and outside of work about using the micro blogging sites to build communities and everything — and I know it could work here. I just need to figure out a plan…. these are the three times that I need to focus on:

1. Support for our User Accepting Testing – this is needed for the actual support teams – as there will be 3 groups (NA, EMEA, and ASIA) supporting this tasks – how can they stay connected.

2. Support for End User Training – how to get the buzz going to build confidence in the system to bring about the changes that will occur.

3. Support for Go-Live – and after — how do develop our associates the ability to help themselves… instead of depening on that one person in the company that knows everything about the one process.

My boss was saying how great IM’ing was and its so powerful when you just need a quick question answer. I said, “I completely agree, but that only works when you know who the right person is to answer the question. What happens when you have a question that you DON’T know who would know the answer?”  He started to look at what I was saying in a different light.

I know there is power in the social media tools – now I need to figure it out and convince them of it to use for this implementation… I am excited. OH yeah, number 1. starts in May. YIKES!  Better get moving…

I have also been tasked to build a strategy around a more formal internship program for our company. This is such a great opportunity for me – not an immediate need, but one goal I have for the year. Maybe in the fall I will be able to have something concrete. I guess its been on my boss’s wish list for 3 years now and I think it would be really cool if I could help him cross it off.


8 thoughts on “Supporting SAP and Social Media

  1. I recently discovered a service called Aardvark that tries to solve this problem of knowing the right person to answer your question( When you create an account you can specify your areas of expertise and have all questions directed to your email or IM if you like. It seems to directly solve the problem you have, although I have not used the service too much myself. It might be good to give it a try though!
    Otherwise there are services for twitter that will continually search all tweets and groups that people can set up using twitter. Also twitter now has a privacy feature so I think that will be good for a corporate setting.
    I hope this helped a little.

  2. We’ve been using Yammer internally to share information and help connect those with questions to those with answers…like an internal-only Twitter. It’s a good alternative to those blast global emails. You can set up groups within to manage specific needs.

  3. Hi – your ideas on using social media in SAP Implementations sound interesting. Do you have any 1st experiences, lessons learned?

    We by now mainly used Wikis and Forums, sometimes build into the product documentaiton, so a user e.g. can not only access product docu on a topic, but also has a link to a relevant forum to ask/ discuss questions.
    best regards, Thomas

    • Thomas – we are also using Yammer… we tried to roll it out to our SAP users before go-live but with everything that happens with a go-live it just wasnt possible. We are coming up to Phase two really quickly and hoping to leverage that.

      We also use blogs, wiki’s and sharepoint. Blogs are hard to keep up in the organization.. (or in real life). and no one changes or adds anything to our wiki… I guess it was just easier for us and the maintenance… hopefully Yammer will grow and become widely used. 🙂

  4. Pingback: Why Yammer Failed « Doing More

  5. Pingback: Got Yammer? Start a movement. « Doing More

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